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When you call an operator to request a telephone number, you are using directory assistance. This service can be provided by your local phone company, your long-distance company or various independent providers. The accuracy, price and method of access depend on the service you use.
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Free directory assistance has been trimmed back in recent years. Availability depends on your local phone company. Also, some companies extend free service to customers who are physically unable to use the printed telephone directory. Contact your local phone company or consult the front of your phone directory for directory assistance rates and policies.
Your local phone company must provide you with a free published directory that covers all of your local calling area. For some areas, this may require that you receive more than one telephone directory. You can use the directory assistance provided by your long-distance provider, but check the price first. You can dial into directory assistance services provided by other carriers. Several Internet sites (anywho.com, infousa.com, att.com/directory, netscape.com) offer free access to telephone numbers.
In addition to getting phone numbers for your users, you can get toll or toll-free phone numbers for services such as Audio Conferencing (for conference bridges), Auto Attendants, and Call Queues (also called service numbers). Service phone numbers have a higher concurrent calling capacity than user or subscriber phone numbers. For example, a service number can handle hundreds of calls simultaneously, whereas a user's phone number can only handle a few calls simultaneously. To get service numbers, contact your operator.
Bitrix24 is call center software free that provides useful features like an intranet and customizable web-based lead forms. Even if, you opt for its cloud version, you can start calling and receiving calls within a few minutes with the call center software. Free download for PC is available and can be downloaded by any browser.
You can get Elastix call centre software solution free by just downloading it from the official website. It also supports unlimited simultaneous calls along with call logging and forwarding on busy or no answer. In addition, it promotes auto pickup on busy along with extensive Codec support.
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